How much does a car tracking device cost and what does the price include?
The price is a one-time payment that covers the cost of the advanced GPS device, professional nationwide installation, initial SIM card activation, and 1-Year product warranty. We offer different plans based on features; please view our pricing page for details.
Do I have to pay a monthly or annual subscription fee?
No, for private vehicle owners, our standard plans are a one-time payment with no mandatory monthly or annual subscription fees. Fees only apply for advanced Fleet Management features or optional server access renewal after the initial free period.
How do I track my vehicle’s location?
You can track your car in three primary ways: 1) Mobile App (via our proprietary iOS/Android app for real-time tracking), 2) Web Portal (login on any computer or tablet), or 3) SMS Tracking (by sending a simple text message to the device for a Google Maps link).
How does the remote engine shut-down feature work?
This is a critical security feature. If your vehicle is stolen or unauthorized activity is detected, you can send an SMS command or use the mobile app to remotely immobilize the engine, preventing the car from starting or driving off. We advise you only use this under advisement from our recovery team.
What happens if the car battery is disconnected by a thief?
All our tracking devices come equipped with a built-in backup battery. This battery ensures the tracker remains operational and continues to transmit location data for up to 3-4hours after the main car battery has been disconnected.
How long does installation take and where can it be done?
Installation typically takes between 45 minutes to 1.5 hours depending on your car model. For your convenience, we offer free installation at your location (home or office) in major cities like Lagos, Abuja, and Port Harcourt, and affordable coverage nationwide.
What should I do if my car is stolen?
Immediately call our 24/7 Vehicle Recovery Hotline on 08069726452. Our dedicated team will initiate real-time tracking and coordinate directly with law enforcement agencies to ensure a fast and effective recovery.
Can I track my driver behaviour?
Yes. Our Fleet Management Solutions include advanced features for detailed trip reports, and driver behaviour analysis (speeding, harsh braking) for maximum operational efficiency.
Is there a warranty on the tracking device?
Yes. We offer a comprehensive 1-Year warranty on all our tracking hardware. In the unlikely event of a device fault within the warranty period, we will repair or replace it at no extra cost. Note: Do not cover physical damage or damage as a result of battery power surge.
Does the tracker need airtime or data to work?
Yes. The SIM card inside the tracker requires minimal airtime (for SMS commands/alerts) and mobile data (for continuous real-time app/web tracking) to communicate. We provide details on minimal monthly usage to keep it active.
